Despite all efforts of Grenfell Institute of Technology Australia to provide satisfactory services to its stakeholders, complaints may occasionally arise that require formal resolution or students may appeal against a complaint outcome or educational determination (e.g. assessment result). For such instances, Grenfell Institute of Technology Australia has implemented their documented internal complaints handling and appeals process and policy, and we provide the overseas student with comprehensive, free and easily accessible information about that process and policy.
Grenfell Institute of Technology Australia’s Complaints and Appeals Policy and Procedure provides students with a fair and equitable process for resolving any disputes or complaints they may have. After completing Grenfell Institute of Technology Australia’s formal and informal complaints processes, a student dissatisfied with the outcome may launch an internal appeal. If dissatisfied with this outcome, the student may request mediation through the Overseas Student Ombudsman. For more information visit www.ombudsman.gov.au/about/overseasstudents.
Grenfell Institute of Technology Australia’s Complaints and Appeals Policy and Procedure can be obtained at Student Administration or viewed at the policies sections on our website.
You can contact your trainer/assessor, Campus Manager, CEO and/or our Student Support Services Team with regards to a complaint or appeal.
